Privacy Policy

MakeMyClinik provides software for outpatient clinics — staff workspaces, optional patient portal, and public queue links. Clinics are responsible for their own patient relationships and for using the platform in line with applicable healthcare and privacy laws.

This policy covers information processed through makemyclinik.com and clinic subdomains operated on our platform.

Clinics and their staff enter patient demographics, visit records, queue data, and operational notes needed to run OPD. Clinics control what is recorded and who on their team can access it through role-based logins.

We process this information on the clinic’s behalf to provide the service — hosting, backup, authentication, and support.

We collect technical logs needed to operate and secure the service — for example IP address, browser type, timestamps, and error diagnostics. Marketing pages may use standard analytics to understand how visitors find our public site.

Authenticated app usage is logged for security and troubleshooting; these logs are not used to sell personal data.

Patients who use a queue tracking link or clinic portal authenticate with credentials the clinic provides. We store access and visit data needed for those features, scoped to the clinic relationship.

Patients should contact their clinic for questions about their medical records; we assist clinics as the platform provider when required.

We use information to operate the platform, provide support, improve reliability, prevent abuse, and communicate with clinic administrators about their accounts.

We do not sell patient personal information to advertisers or data brokers.

We use infrastructure and service providers (such as cloud hosting and email) that process data only to deliver the service, under contractual obligations appropriate to healthcare-adjacent software.

We may disclose information if required by law or to protect rights, safety, and integrity of the platform.

Patients can manage consent preferences in the patient portal. Secure data export and deletion request workflows are available in-product — with staff review, eligibility checks, and audit trails.

See our Data Deletion Requests and Privacy & Data Protection pages for how those workflows operate.

Clinic data is retained while the clinic maintains an active relationship with us and as needed for backups, legal obligations, and dispute resolution. Clinics may request export or account closure subject to our support process.

Some security and audit logs may be retained for a limited period after deletion requests where required for compliance or fraud prevention.

Clinic administrators may request access, correction, or deletion of account-related data by contacting us at makemyclinik@gmail.com. Patients should direct record requests to their clinic first.

We may update this policy; material changes will be reflected on this page with an updated date.