How to set up clinic online booking — public page, slots, and staff inbox

Clinic online booking gives you a public URL on your clinic subdomain where anyone can request an appointment — doctor, date, time slot, and reason — without installing an app.

Staff review requests in Online Appointments: accept, decline, or reschedule. Patients track pending, confirmed, and declined status in the patient portal under My Bookings.

From Online Appointments, turn on the public booking page and set a short tagline — for example “Same-day slots available” or “Evening OPD booking open”.

Copy your public link for WhatsApp, Google Business Profile, your clinic website, and print materials. Toggle the page off anytime without losing past request history.

• Public URL format: yourclinic.makemyclinik.com/book/yourclinic
• Track link clicks and request volume from the admin view
• Page status toggle — live or unavailable message for patients

Choose which doctors accept online bookings and set slot length, working days, and capacity per session. Not every doctor needs to be bookable online — many clinics start with one OPD session per day.

Doctor Config tab holds per-doctor settings so a multi-doctor clinic can offer different availability without separate products.

Pending requests show patient name, preferred doctor and time, reason, and source — public page or patient portal. Accept when the slot works; decline when full or inappropriate; reschedule when another time fits better.

Tabs for Pending, Accepted, Arrived, and Closed give front desk a clear lifecycle — not a notebook of names and times.

• Pending — awaiting staff decision
• Accepted — confirmed; patient sees status in My Bookings
• Arrived — patient checked in for today’s visit
• Closed — completed or declined terminal states

MakeMyClinik hosts Find a clinic at makemyclinik.com/find-clinic. Patients search by city and specialty and filter to clinics with online booking available.

Each listing links to your public booking page — useful for new patients who do not yet know your subdomain.

Online booking does not replace your token queue. Confirmed patients check in at the desk and join the visible line per your clinic policy — priority band, next number after registration, or same rules as walk-ins.

Many clinics reduce phone volume while keeping fair numbered order for everyone in the waiting room.

Enabling booking without setting doctor slots leads to requests you cannot honour — configure availability before sharing the link widely.

Accepting on WhatsApp while the inbox stays pending confuses patients who check My Bookings — update status in Online Appointments so portal and desk agree.